Affordable Jewellery from R80 | Nationwide Delivery Through The Courier Guy

Gargo Time & Jewellery logo

Customer information

Returns & Exchanges Policy

How to raise a return or exchange with Gargo Time & Jewellery, and what we need from you.

Official GT&J return and exchange conditions

GT&J’s official return and exchange conditions, including any timeframe, are confirmed directly by the business. Please message us on WhatsApp before returning or exchanging an item so we can confirm the conditions that apply to your order.

Ask about a return

How to log a return or exchange

  • Message GT&J on WhatsApp at +27 83 365 8114 with your enquiry number.
  • Describe the issue and send clear photos of the item where relevant.
  • Wait for written confirmation from GT&J before sending anything back.
  • Keep the original packaging and any proof of payment or courier waybill.

Item condition

Items must be in the condition in which they were received, with any packaging and tags intact. For hygiene reasons some items, such as earrings, may not be exchangeable unless faulty — this is confirmed as part of the official conditions above.

Colour and appearance

Product colours may appear slightly different in real life because of lighting, photography and screen settings. Please verify your order details before payment, and ask us for extra photos if you would like to see a piece more closely.

Return delivery costs

Courier fees for returns are confirmed separately with you on WhatsApp. Collection at Welkom Square, Welkom, Free State, South Africa remains free of charge.

Important things to know

  • All products shown on this website are subject to availability. Stock levels change quickly and a listing does not guarantee that an item is still available.
  • An order is not final until it has been confirmed by GT&J. Sending a cart through WhatsApp creates an order enquiry only.
  • Prices may be corrected where a genuine listing or pricing error occurred. If a correction affects your order we will tell you before payment and you may cancel.
  • Courier fees are confirmed separately from the product total, based on your delivery address and parcel details.
  • Product colours may appear slightly different in real life because of lighting, photography and screen settings.
  • Customers must verify all order details — items, variations, quantities, prices and delivery address — before making payment.
  • Customer information is used only to process enquiries and orders unless you give additional consent.